Is the cost of the light show per person or per vehicle?
How do I purchase a ticket and how much is a ticket?
Tickets are available online only at here. Ticket prices vary based on time/day and the week/holidays. Please visit the website for pricing. Holiday Trolley Experience tickets are also available here
When can I use my ticket to see the show?
Tickets are only valid at the specific location, date & time you selected at time of checkout.
What is the Holiday Trolly Experience?
This all-in-one adventure combines the dazzling spectacle of a drive-thru Christmas light show with enchanting stops at the iconic Christkindlmarket and Navy Pier’s Light Up the Lake. Perfect for families, couples, and holiday enthusiasts, this tour captures the spirit of the season in one unforgettable evening. You can purchase tickets here
What is the refund/cancellation policy?
All sales are final and non-refundable. The space you reserve is held for your entry only and therefore not utilized by another customer.
What is the weather policy?
Light of Christmas operates during rain & snow. If there is a weather emergency, you will be notified via email & in the event of a closure, you will receive a replacement ticket for another date during the current season (based upon availability). Please check our website & social media channels for up to date weather-related information.
What if there is a wait to get into the show?
We work diligently to keep the wait time to a minimum; however, we do experience higher volumes on holidays & weekends. If you would like to save time & money, we recommend visiting Monday – Wednesday. You may also purchase a Fast 2X Pass which allows you to jump the line for quicker admission to the show.
When should I arrive for my scheduled time?
Please arrive during your scheduled time slot. If you arrive at a different time or without a valid ticket you will not be permitted to enter the show.
What is a Fast plus 2X Pass?
A Fast plus 2X Pass allows you to bypass the General Admission line and allows you to go through the show twice! Once your Fast plus 2X Pass ticket is scanned, you will be admitted into the show within 10 minutes or less.
Fast Pass is subject to availability and not always guaranteed. If an evening is slower or park volumes are non-peak, the admissions times may be the same as general admissions. On busy evenings, It’s the best way to ensure an expedited entry!
What types of vehicles are allowed through the show?
Normal-sized passenger cars, trucks & vans. Due to the turning radius in the show, we can not accommodate buses, limos or RVs over 25 feet
Can I get out of my car to take pictures?
No. Light of Christmas is a complete drive-thru experience and you are not allowed to exit your vehicle. Any violation of this rule will result in immediate expulsion.
How long does the show take?
We recommend driving at 2 – 3 MPH to ensure a full & vibrant show experience. Please note that the duration of your experience depends on the time, day, traffic & weather elements.
Do you offer food or drinks?
We do not offer concessions at this time.
Do you have public restrooms?
Porta potties are available. Please consult with on-site staff attendants for access.
Do the lights flash?
Yes. The show contains bright, flashing lights that may cause discomfort and/or seizures for those with photosensitive epilepsy. Consumer discretion is advised.
How do I listen to the music for the show?
You will need a functioning FM radio in your vehicle to hear the music that is synchronized to the light show. The specific station will be noted on signage at your specific location.
I purchased a ticket but didn’t receive a confirmation email. What do I do?
Where do I enter a promo code?
You are able to enter the promo code on the top, right hand side of the page upon checking out.
Can I reschedule?
Change of plans? Subject to availability, you may reschedule your ticket to a different date and/or time 48-hours in advance.
How does pricing work?
Weekday pricing applies to dates Monday through Wednesday. Weekend pricing applies to dates Thursday through Sunday. Holiday pricing will increase so get your tickets now.
Can I ride in another car?
Yes. If you plan to ride in another car, please do so before your arrival into the show. There is not space to park and combine cars once you enter the gate.